FAQ For Subscribers

  1. Do you offer a trial period for the service?
    Yes, you can use the site for one week at no cost, but your records won’t be stored in our service until you pay for a year or life subscription.
  2. How do I subscribe?
    Just click on the “Get Started Today” box.
  3. What forms of payment do you accept?
    All major credit cards, PayPal, and check. We can email you an invoice and your subscription will become active when we receive your check.
  4. Is my credit card information secure?
    Absolutely, we guarantee the safety and security of all information you provide. Your record is confidential and will not be shared with anyone without your permission.
  5. Is my subscription tax deductible?
    It may be deductible as a professional expense, but only your accountant can advise you in this regard.
  6. What do I do if I forgot my password?
    Just click on the “Forgot your password” button and you’ll be able to reset your password.
  7. Is there an additional fee to speak with a customer service representative?
    No. We believe being able to converse with a knowledgeable representative is a benefit all professionals deserve.
  8. Whom do I contact if I have a technical problem or question?
    Customer Service. If our representative cannot answer your questions, you will be referred to the appropriate technical staff member.
  9. How do I know that the CE requirements for my state are current?
    We regularly review all states’, territories’, and the District of Columbia’s legislative and regulatory sites for updates and changes. We highlight legislative and regulatory changes on our home page.
  10. How do I know if I can use the courses advertised on this site to meet the professional requirements in my state?
    All of the courses listed by the continuing education providers who advertise on our site must include information on which jurisdictions approve or accredit the individual courses. For example, a course may be approved in Ohio, but not in Kentucky or Indiana. As a professional, you need to look for these details before registering for any course.
  11. Will you notify me periodically about meeting my state’s requirements for re-licensure?
    Yes.  You will receive quarterly emails directing you to your dashboard so you can verify your status in relation to the licensing requirements.
  12. Am I required to register for courses or purchase products from advertisers?
    No. You may choose courses from any provider. We have tried to assist you by providing listings of the highest quality education providers and product companies. We think you’ll find their courses and products worth your consideration.
  13. Do the course providers offer discount to subscribers?
    Some do and some don’t. It is up to the company or institution providing the course(s).
  14. Will you submit my continuing education certificates to my state licensing agency or any other organization?
    We will provide your continuing education records to the licensing board(s) or other organizations only if you request us to do so.
  15. What happens if I am audited by the licensing board for my profession?
    Once you let us know we will complete the audit form and, if required, certificates for the board. We can email or mail the form and certificates to you and/or the licensing board. We will retain your records indefinitely.